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Privacy Policy

This Privacy Policy describes how Dofix Technologies Private Limited (“Dofix”, “Company”, “we”, “our”, or “us”) collects, uses, shares, protects and processes your personal data through our website www.dofix.in and related mobile applications (collectively, the “Platform”).

We operate only within India, and your personal data will primarily be stored and processed in India in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

By accessing or using the Platform, you expressly agree to the terms of this Privacy Policy and consent to the collection and processing of your information as described herein. If you do not agree, please do not use the Platform.

1. INFORMATION WE COLLECT

(A) Personal Information
  • Full name
  • Date of birth (where applicable)
  • Mobile number
  • Email address
  • Service address/location
  • Identity or address proof (if required for verification)
(B) Booking & Transaction Information
  • Service type requested
  • Appointment details
  • Communication records
  • Ratings, reviews, and feedback
  • Transaction ID and payment status
(C) Payment Information
  • UPI reference numbers
  • Wallet transaction details
  • Bank/payment confirmation details
  • We do NOT store debit/credit card details
  • Payments are processed via RBI-compliant payment gateways
(D) Technical & Usage Information
  • IP address
  • Device information
  • Browser type and operating system
  • App usage analytics
  • Cookies and tracking technologies

You may choose not to provide certain information; however, this may limit your ability to use certain features of the Platform.

2. HOW WE USE YOUR INFORMATION

  • To create and manage your account
  • To process and fulfil bookings
  • To facilitate communication between users and service professionals
  • To process payments and refunds
  • To improve platform functionality and service quality
  • To detect and prevent fraud or misuse
  • To comply with legal obligations
  • To send transactional or promotional communications (opt-out available)

3. SHARING OF INFORMATION

We do not sell your personal data.

  • Independent Service Professionals (for booking fulfilment)
  • Payment gateways and financial institutions
  • Cloud hosting and IT service providers
  • Affiliates or group entities (if applicable)
  • Government or law enforcement authorities when required by law
  • In case of merger, acquisition, restructuring, or sale of assets

When third-party partners collect data directly from you, their privacy policies will apply. We are not responsible for third-party privacy practices.

4. DATA SECURITY

We implement reasonable security practices including:

  • SSL encryption
  • Secure servers and firewalls
  • Access control restrictions
  • Periodic security monitoring

However, no method of transmission over the internet is 100% secure. Users are responsible for safeguarding their login credentials.

5. DATA RETENTION & DELETION

  • We retain personal data as long as your account remains active.
  • We may retain data for legal, tax, compliance, or dispute resolution purposes.
  • You may request account deletion by writing to us.
  • Deletion may be delayed in case of pending disputes or legal requirements.
  • We may retain anonymised data for analytics and research purposes.

6. YOUR RIGHTS

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion (subject to legal obligations)
  • Withdraw marketing consent
  • Withdraw consent for data processing
  • Raise grievances

To exercise these rights, email us at support@dofix.in with subject line “Privacy Request”.

7. CONSENT

By using the Platform, you consent to the collection, storage, processing, and disclosure of your information in accordance with this Privacy Policy.

You may withdraw your consent by writing to our Grievance Officer. Withdrawal will not be retrospective and may affect our ability to provide certain services.

8. CHILDREN’S PRIVACY

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

9. POLICY UPDATES

We may update this Privacy Policy from time to time. Updated versions will be posted on the Platform with a revised effective date.

10. GRIEVANCE OFFICER

In accordance with applicable laws:

Dofix Technologies Private Limited
B-30, Sector-6, Noida, Uttar Pradesh – 201301
Email: support@dofix.in
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)

We aim to respond to grievances within 30 days.