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Refund Policy

Dofix Technologies Private Limited (“Dofix”, “Company”, “we”, “our”, or “us”) operates a technology platform connecting users with independent third-party service professionals for home and on-demand services.

This Refund & Cancellation Policy governs all bookings made through our website www.dofix.in and mobile applications (collectively, the “Platform”).

By booking a service on the Platform, you agree to the terms outlined below.

2. REFUND POLICY

(A) Eligible Refund Cases
  • Service was not delivered due to professional absence.
  • Booking was cancelled by Dofix.
  • Duplicate payment due to technical error.
  • Verified service deficiencies after review.

Refund requests must be raised within 48 hours of service completion.

(B) Non-Refundable Situations
  • Change of mind after successful service delivery.
  • Incorrect service selection by the customer.
  • Pre-existing issues not disclosed at booking.
  • Dissatisfaction unrelated to service scope.
  • Customer no-show at scheduled appointment.
(C) Refund Processing
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method.
  • For cash payments, refunds (if applicable) will be processed via bank transfer upon submission of required details.
  • Payment gateway or convenience charges may be non-refundable unless otherwise stated.

3. DISPUTE RESOLUTION

If you are dissatisfied with a service, you must notify Dofix within 48 hours and provide relevant evidence (photos/videos if applicable). After review, Dofix may offer:

  • Re-service at no additional charge
  • Partial refund
  • Service credits
  • Full refund (where justified)

The decision of Dofix after review shall be final and binding.

4. SERVICE WARRANTY (IF APPLICABLE)

Certain services may include a limited warranty period, as specified at the time of booking. Warranty does not cover misuse, normal wear and tear, third-party interference, or unrelated issues.

5. CONTACT US

For cancellations, refund requests, or queries, please contact:

Dofix Technologies Private Limited
B-30, Sector-6, Noida, Uttar Pradesh – 201301
Email: support@dofix.in
Website: www.dofix.in

We aim to respond to all refund-related queries within 7 working days.